FAQs

Q?

Why is my pool water cloudy?

A.

The key to a clean clear sanitary pool water is always a matter of two things being in balance - chemistry and filtration. Every pool is different because of a number of variables – pool size, bather load, surrounding landscaping, filter equipment efficiency, weather, etc. Although it may seem to be an easy matter to balance the pool chemistry and run the filter equipment, if your pool water is cloudy there is something that is not in balance. At this point it is a matter of deeper investigation to identify the problem.

Q?

Why is my pool water level always low?

A.

You may have a leak. If you add water so that it's up to the middle of your skimmers, and within 12 hours the water level has gone down more than 1/4 inch or so - you probably have a leak. If it takes several days for the level to go down, it's more likely to be evaporation.

Q?

If my pool needs water, will you add it during your weekly service call?

A.

Our normal policy is not to add water but to leave a door hanger asking you to add water to the pool. If you plan to be absent from your home for an extended period of time, please contact us before you leave to arrange for our technician to add water to your pool during your absence.

Q?

How much do you charge?

A.

Because each pool is different, we do not have 1-size-fits-all pricing. Please call us at 972-713-6689 to make an appointment for a free assessment. We’ll come to your home or facility, discuss your specific needs, and provide a free customized pool service proposal for you.

Q?

What if there’s a problem with my equipment?

A.

Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.